At Shinekiddies Enterprise, we are committed to delivering high-quality children’s wear and ensuring customer satisfaction. Please read our Refunds and Delivery Policy carefully before making a purchase.
1. Delivery Policy
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
Shipping Time
- Local Delivery: 2–5 business days
- International Delivery: 5–10 business days (depending on location)
Note: Delivery times may vary due to unforeseen circumstances such as customs delays or courier issues.
Shipping Fees
- Shipping fees are calculated at checkout based on your location.
- Free shipping may be offered during promotions.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
Failed Delivery
- Please ensure your delivery details are accurate.
- We are not responsible for delays or losses caused by incorrect addresses provided by customers.
2. Refund & Return Policy
Eligibility for Returns
You may request a return if:
- The item is defective or damaged
- You received the wrong item or size
- The item does not match the description
Conditions:
- Items must be returned within 7 days of delivery
- Items must be unused, unwashed, and in original packaging with tags intact
Non-Returnable Items
We do not accept returns for:
- Items worn, washed, or damaged after delivery
- Sale or clearance items (unless defective)
- Items returned after the allowed return period
Refund Process
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued via the original payment method.
Exchanges
- We offer exchanges for incorrect sizes or defective items (subject to stock availability).
- If the requested item is unavailable, a refund will be issued instead.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
3. Order Cancellation
Once an order has been shipped, it cannot be canceled.
Orders can be canceled within 24 hours of purchase.